Order processing

All orders are processed within {processing_time} business day(s), except weekends and holidays. 

Orders placed after {cutoff_time} will be processed the next business day.

 

Shipping destinations & carriers

We ship to: {list of destinations} using {carriers}.

 

Shipping options and fees

To be added…

 

Tracking & delivery

Once shipped, you’ll receive a tracking number via email. Deliveries may require a signature – if no one is available during delivery, the courier may attempt a second delivery or leave instructions. Please ensure your shipping address is accurate.

 

Customs & duties

For international orders, any customs duties, import taxes, or handling fees are the customer’s responsibility. We’re not liable for delays caused by customs clearance.

 

Special handling 

Due to the nature of our products, orders are shipped via {Cold-Chain/Expedited Services} to maintain quality. {additional note on signature or refusal policy}.

Lost, delayed, or damaged packages

If your package is lost, delayed, or arrives damaged:

1. Email us at {customer_service_email}
2. Include your order # and photos (if applicable)
3. We’ll initiate an investigation with the carrier
4. Depending on outcome, we’ll {reship or refund policy}

Shipping delays

Occasionally, delivery may take longer due to {customs, weather, high demand, cold-chain constraints, …}. We’ll keep you informed via email.

 

Contact us

Questions about shipping: email {customer_service_email} or call {phone_number}