For NAD.Power, refrigerate at 2-8 °C as directed in the current product information, do not freeze and follow the leaflet for expiry and in-use instructions. For travel, pack the original labelled product, plan appropriate storage and check carrier and destination rules for needles.
At home
- Refrigerate at 2-8 °C.
- Do not freeze.
- Protect the product from heat and direct light.
- Follow the expiry and in-use information supplied with your exact product.
- Keep the pen and accessories away from children and pets.
Shipping insulation is intended for transit, not long-term storage. Move the product to appropriate storage after delivery.
Before a trip
- Read the current product leaflet.
- Check the journey time and available storage at your destination.
- Pack the original labelled product and supporting documents.
- Check airline, airport and destination rules for needles and injectable products.
- Plan how to avoid freezing and excessive heat.
Packing checklist
- Original product and label.
- Current leaflet.
- Appropriate storage accessories permitted by the product instructions.
- Needles and disposal plan.
- Supporting documentation when required.
- Support contact details.
Keep the product in hand luggage unless an airline or authority tells you otherwise. Rules can differ by carrier and destination, so check before departure.
If the product became too warm or froze
Do not guess whether it remains suitable. Keep the product and packaging, note what happened and contact support for product-specific guidance. Do not use a competitor’s stability window as evidence for NAD.Power.
After a delivery delay
Photograph any damaged or unexpected packaging and keep the delivery information. Review Shipping & Returns and contact us within the stated reporting window. A shipping estimate is not itself a product stability assessment.
Travel and sharps disposal
Do not place loose used needles in waste or recycling. Use an appropriate sharps container and follow local rules. If travelling, plan where used sharps can be stored and disposed of safely.
Canonical product guidance: read Safety, Storage & Travel and the How to Use guide. For an order-specific concern, email [email protected].